Product Owner, CRM

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

The Role

Do you have extensive Salesforce expertise and familiarity with agile methodologies? 

London Business School are delighted to be hiring for an experience and technical-minded Product Owner, CRM to join Technology on a permanent basis.

This role is a strategic leader responsible for driving customer experience, revenue growth, and organisational alignment through the CRM platform. Leading the product development and strategic scaling of the system's capabilities, translating organisational ambition into measurable customer and business outcomes including improved lead conversion, customer retention, and customer lifetime value.

The CRM platform is a secure and robust environment, offering comprehensive functionalities across various departments. The Product Owner will oversee its evolution, identifying impactful use cases, leading implementation, and ensuring alignment with the organisation's priorities and ethical guidelines. 

The ideal start date for this position is September/October 2025.

Main Responsibilities

• Collaborate closely with colleagues across the organisation and external partners, the role bridges product management, technology deliver, and stakeholder engagement.
• Monitor platform performance, adoption, and feedback to inform continuous improvement, ensuring the CRM evolves in response to organisational needs, customer expectations, and market opportunities.
• Lead the end-to-end delivery of CRM enhancements and automation, balancing speed, quality, and scalability to maximise impact.
• Engage with teams across sales, marketing, customer service, advancement, operations and Technology to surface needs, align priorities, and identify opportunities where CRM can create measurable value.
• Embed governance, compliance and ethical considerations at the heart of CRM product development, ensuring all solutions align with the School's policies, values and regulatory requirements.
• Act as a bridge between technical and non-technical stakeholders, translating business needs into deliverable CRM solutions and fostering shared understanding across functions.

Who we are looking for

• CRM Platform Expertise: Deep knowledge and hands on experience with Salesforce, including configuration, optimisation and integration.
• Agile Methodology: Familiarity with agile methodologies (Scrum, Kanban), working within cross-functional teams to deliver iterative improvements.
• Data Analysis and Reporting: Competence in working with data analytics and reporting tools to drive insights, track outcomes, conversions and to inform strategic decisions.
• Technical Acumen: Understanding of technical aspects related to CRM systems, including integration capabilities, APIs, and data management principles. 
• Product Management: Proven experience in developing and maintaining product roadmaps, prioritising features, leading the product lifecycle, and delivering business value through technology solutions.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus at least 2 days per week, also subject to project meetings and workshops. 

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 28th July 2025