Programme Manager

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

The Role

Do you thrive in a customer facing role where you can utilise your exceptional project management skills?

London Business School are thrilled to be recruiting for a collaborative and driven Programme Manager, EMBA London to join Degree Education on a permanent basis.

You will be responsible for the delivery of specific aspects of operations for the whole EMBA Programme, working closely with stakeholders including faculty and our Central teams. Excellent student experience is at the heart of all we do, and this role will be central to ensuring an excellent level of service delivery and develop strong relationships with the class over the two years of their programme. 

This role will require someone who can build and sustain effective working relationships with faculty and colleagues within Degree Education and across the School, in particular to join together projects and processes for both the London and Dubai EMBA Programme Teams, to ensure a seamless programme experience to all students.

Main Responsibilities

• Coordinate and manage all aspects of international exchange block weeks for both outgoing and incoming students
• Serve as the main point of contact for students participating in exchange block weeks, ensuring timely and effective communication through the process
• Support the Senior Manager with team improvement initiatives, taking ownership of their ongoing operational delivery. Projects may include the development and implementation of an evaluation and feedback process, a revised communications plan, and the review, launch, and continuous management of updated Canvas pages.
• Lead the planning and execution of strategic Orientation and Congregation events for the London and Dubai EMBA cohorts.
• Design and deliver impactful networking and social events for EMBA students and collaborate with the EMBA Global and Sloan teams to develop joint Leadership Programme initatives.
• Own the development and execution of a comprehensive student communications plan for the EMBA London team.
• Supporting the delivery of bi-weekly class weekends.
• Collaborate closely with the EMBA teams in both Dubai and London to enhance existing processes and ensure a consistent student experience across both locations.

Who we are looking for

• Demonstrable experience in a customer-facing role delivering exceptional service.
• Experience in delivering events.
• Excellent project management skills.
• Desire to innovate and think creatively to improve team processes.
• Excellent written and verbal communication skills and ability to deliver difficult messages with firmness and empathy.
• Excellent stakeholder engagement skills with experience of managing a large range of stakeholders and senior level stakeholders.
• Excellent organisational skills and meticulous attention to detail.
• Higher Education experience is desirable.

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 3 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 27th May 2025